Revolutionizing Customer Support with an Automated Knowledge Base: A Case Study
The Importance of Automating Customer Support Knowledge Bases
Automating customer support knowledge bases is vital to improving customer service. It empowers customers to find answers to their queries promptly, leading to enhanced customer satisfaction, reduced support volumes, and increased efficiency. According to Ada CX, 91% of customers are willing to use an online knowledge base if it aligns with their needs. Additionally, AI-powered knowledge bases can reduce support volumes by 3